Frequently Asked Questions (FAQ)
1. How do I place an order?
To place an order, browse our products at https://strateworld.com, select the items you want, and add them to your cart. Once you're ready, proceed to checkout to complete your purchase. For a detailed guide, refer to our How to Buy section.
2. What payment methods do you accept?
We accept a variety of payment options including credit/debit cards, PayPal, and other secure payment methods. During checkout, you'll see all available payment options for your convenience.
3. Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number and link to monitor the delivery status. You can also log into your Strateworld account and view tracking details under "My Orders."
4. How long does shipping take?
Shipping times vary based on your location and chosen shipping method. Typically, orders are processed within 1-3 business days. Standard shipping usually takes 5-7 business days, while expedited options may arrive within 2-3 business days.
5. What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition and packaging. For more details, see our Refund Policy page.
6. Can I exchange an item?
Yes, we accept exchanges within 30 days of purchase for items that are unused and in original condition. Please contact our support team to initiate an exchange. Exchanges are subject to stock availability.
7. How do I contact customer support?
If you need assistance, feel free to reach out to our customer support team. You can contact us via:
- Email: [email protected]
- Phone: +1 (123) 456-7890
8. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping times and fees will vary depending on the destination. Additional customs or import duties may apply, which are the responsibility of the customer.
9. How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible. Once an order is processed or shipped, it may not be eligible for cancellation. For assistance, reach out to [email protected].
10. Is my personal information secure?
Yes, we take your privacy seriously and follow industry-standard security practices to protect your information. For more details, please review our Privacy Policy.
11. Can I use a discount code on my order?
Yes, discount codes can be applied at checkout. Simply enter the code in the designated field, and the discount will be applied if it is valid. Only one discount code can be used per order.
12. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately with your order details and photos of the issue. We’ll assist you in resolving the matter as quickly as possible.
Still have questions? Feel free to reach out to us for further assistance!